Refund Policy

This Refund Policy explains when and how you can request a refund for a WarpSite platform license or subscription. It applies to purchases made directly from WarpSite by agencies and other business customers. Please read it together with our Terms of Service, which govern your overall use of the platform.

Last updated: June 11, 2026

WarpSite is sold to agencies as a platform license or subscription. Because the platform is delivered digitally and provisioned to your account immediately, fees are generally non-refundable except where this policy, your order, or applicable law expressly provides otherwise.

We want you to be confident in your purchase. To that end, we offer a limited refund window for eligible new purchases, described below, and we will always handle refund requests fairly and in good faith.

If you are a new customer making your first purchase of a WarpSite plan, you may be eligible for a refund of the initial purchase amount if you request it within 14 days of that initial purchase and the following conditions are met:

• The request is for your first paid subscription term or license purchase, not a renewal.
• Your account is in good standing and has not violated our Terms of Service or Acceptable Use Policy.
• You have not used the platform in a manner that, in our reasonable judgment, indicates the refund window is being used to obtain free use rather than to evaluate the product. For example, building and publishing a large number of live client sites and then requesting a refund.

The 14-day window applies to the initial purchase only. After this window closes, the general non-refundable policy applies for that billing period.

The refund window covers the eligible initial purchase amount as described above. The following amounts are not refundable:

• Used billing periods. Time already elapsed on a subscription, and any billing period that has begun, is not refundable on a prorated or partial basis unless your order or applicable law requires it.
• Renewal charges. Charges for renewal terms are not covered by the new-purchase refund window. See the renewals section below for how to avoid a renewal charge.
• Third-party costs. Any fees you incur directly with third-party providers (for example, domain registration, third-party hosting, payment processing, or other services you arrange yourself) are governed by those providers and are outside our control.
• Custom work and professional services. Any onboarding, migration, custom development, design, or other professional services we perform for you are non-refundable once the work has been delivered or substantially performed.
• Add-ons and overages. Usage-based charges and optional add-ons that have already been consumed are non-refundable.

Where only part of a purchase is eligible, we will refund the eligible portion and retain the non-refundable portion.

To request a refund, email us at [email protected] from the email address associated with your account. To help us process your request quickly, please include:

• The name and email on the account.
• The order, invoice, or transaction details for the purchase.
• The date of the purchase.
• A brief explanation of why you are requesting a refund.

We may ask for additional information to verify your identity and confirm eligibility before approving a refund.

Once we approve a refund, we will issue it to the original payment method used for the purchase. We are typically able to process approved refunds within a few business days, though the time for the funds to appear on your statement depends on your bank or card issuer and is outside our control.

If the original payment method is no longer available, we will work with you to arrange a reasonable alternative.

Subscriptions renew automatically at the end of each term unless you cancel before the renewal date. To avoid being charged for a new term, cancel your subscription before it renews.

You can cancel from your account billing settings, or by emailing us at [email protected] before the renewal date. When you cancel, your subscription remains active through the end of the current paid term, and it will not renew after that. Cancelling does not, by itself, refund the current term; the new-purchase refund window above is the route for a refund of an eligible initial purchase.

If you believe you were charged in error or have a billing concern, please contact us first at [email protected]. We will work with you to review the charge and resolve the issue promptly, which is almost always faster than a formal dispute.

Filing a chargeback or payment dispute without contacting us first can result in your account being suspended while the dispute is investigated. If a chargeback is filed for an amount that is non-refundable under this policy, we reserve the right to contest it and to take the steps described in our Terms of Service.

We may update this Refund Policy from time to time to reflect changes to our products, pricing, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, provide additional notice. The policy in effect at the time of your purchase governs that purchase.

If you have questions about this Refund Policy or need help with a refund request, contact us at:

• Email: [email protected]
• Mailing address: Andrew Lee Jenkins LLC, 8401 Mayland Dr #10872, Richmond, VA 23294, United States

This Refund Policy is provided for general information only and is not legal advice. If you need advice about your specific situation, please consult a qualified professional.